Privacy Policy

Important USCIS and legal notice

MiCaso is an independent application and is not affiliated with, endorsed by, or operated by USCIS, DHS, or the United States government. MiCaso does not provide legal advice or guarantee immigration results. Official immigration information should be verified directly with USCIS or a qualified legal professional. Case status information displayed by MiCaso comes from USCIS when available.

Information we collect

• Contact information such as name, email address, phone number, mailing address, and communication preferences.
• USCIS receipt numbers entered by users to request case status information through MiCaso.
• User account information, if account features are available or used, including email address, name, login-related data, and account preferences.
• Information you submit through contact forms, appointment requests, support requests, WhatsApp links, social media messages, intake forms, or similar communication channels.
• Documents or files you choose to provide for requested services, which may include immigration records, identity information, tax-related information, income information, legal documents, certificates, business records, or other supporting documentation.
• Technical logs such as request time, request ID, browser or device data, IP-related technical data, pages visited, referring pages, usage analytics, and error logs.
• Payment, billing, or transaction-related information if paid services are offered through a third-party payment provider.

How we use information

• To provide, operate, maintain, and improve our websites, applications, contact forms, appointment tools, and requested services.
• To check USCIS case status using the USCIS Case Status API when a user enters a receipt number in MiCaso.
• To display USCIS case information and related case updates to the user.
• To provide educational explanations that help users understand case updates, while recognizing that official case status comes from USCIS.
• To respond to inquiries, schedule appointments, provide customer support, and communicate about cases, services, accounts, deadlines, reminders, or updates.
• To process documents, forms, translations, business registration requests, tax-related requests, immigration service requests, or other services you ask us to provide.
• To maintain, secure, debug, monitor, analyze, and improve our services and systems.
• To prevent fraud, misuse, unauthorized access, excessive automated requests, security incidents, or other harmful activity.
• To comply with legal obligations, enforce agreements, and protect our rights, users, business, and systems.

USCIS Case Status API

When a user enters a USCIS receipt number, the receipt number may be sent from the MiCaso backend to the USCIS Case Status API to retrieve case status information. MiCaso uses USCIS API data only to retrieve and display case status information. USCIS credentials and access tokens are never exposed to the browser. USCIS communication is handled from the backend using server-side environment variables and server-side controls.

Professional service information

If you request immigration, legal support, tax, document preparation, translation, business registration, civil wedding, divorce-related, or other professional services from Alaska Solutions Associates LLC, we may collect and use the information and documents you voluntarily provide to evaluate your request, communicate with you, prepare documents, schedule appointments, provide support, or deliver the services you requested. Information submitted for professional services may be sensitive. Please do not submit information unless you are comfortable providing it for the requested service. MiCaso itself remains an informational case status companion and does not provide legal advice.

SMS, WhatsApp, and mobile communications

If you provide a phone number, contact us by WhatsApp, request an appointment, submit a form, or opt in to mobile communications, we may use your phone number to respond to you, send service-related messages, appointment reminders, case-related communications, or other messages you requested or consented to receive. Message and data rates may apply depending on your carrier. You may opt out of SMS messages by replying STOP where that option is available, or by contacting us. Mobile opt-in information and text messaging consent information will not be sold or shared with third parties for their marketing or promotional purposes.

Data sharing

• We do not sell personal information.
• We do not share information except as needed to provide the service you requested, comply with law, protect security, prevent abuse, or use trusted service providers that help operate our websites, applications, forms, communications, hosting, analytics, payments, or support systems.
• We may share information with government agencies, courts, or filing systems, such as USCIS or the IRS, only when needed to provide services you request, when authorized by you, or when required by law.
• We may disclose information if required by law, legal process, court order, subpoena, valid government request, or when necessary to protect rights, safety, security, prevent fraud, or maintain the integrity of the service.

Security

MiCaso uses backend-only USCIS communication, server-side environment variables for USCIS credentials, and server-side controls so USCIS credentials and access tokens are never exposed to the browser. We also use reasonable administrative, technical, physical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction. No website, application, email system, mobile channel, or internet service can guarantee absolute security, but we work to reduce unauthorized access, misuse, and disclosure.

Data retention

We keep information only as long as needed to provide requested services, operate MiCaso and our websites, maintain service operations, comply with legal obligations, resolve disputes, enforce agreements, debug issues, prevent abuse, and support security. Technical logs may be retained for operational and security purposes. When information is no longer needed, we may delete, de-identify, or archive it according to our business, legal, operational, and security needs.

User choices

Users may contact us to request access, correction, deletion, or updates to information where applicable. Users may also opt out of certain non-essential communications. Some information may be retained when needed for legal, operational, security, backup, tax, fraud prevention, dispute resolution, or legitimate business purposes.

Cookies, analytics, widgets, and third-party services

Our websites or pages may use cookies, analytics tools, embedded widgets, social media links, review widgets, contact form providers, hosting providers, payment processors, cloud services, email providers, messaging providers, or similar third-party services. These services may collect technical or usage information according to their own privacy policies and settings. We encourage users to review the privacy policies of third-party services they choose to use or interact with.

Children

Our services, websites, and MiCaso are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our websites, services, or MiCaso after an update means the updated policy applies.

Contact

For privacy questions, correction requests, deletion requests, or communication preference requests, contact Alaska Solutions Associates LLC at servicioslegales@alaskasolutions.org.